The first step is to contact us through our email: olivier@gaztelur.com and tell us what happened. We will indicate the address to which you must return the merchandise. The products must be sent in the same condition as they were delivered and with their original packaging, avoiding stickers, seals or adhesive tapes directly on the surface of the object. It is important that the products are perfectly packed together with a copy of the delivery note.

We will send our transport company to the requested address for collection.

Once we have received the item / s and verified that the above conditions are met, we will proceed to refund the amount.

The refund will be received through the same medium in which you made the payment and within 10 days from the receipt of the merchandise in our warehouse. The shipping costs will be discounted from the amount of the refund.
You also have the possibility of returning a product that has suffered damage as a result of transportation.

If for any reason you are not satisfied with your purchase, we offer you 14 workdays from the receipt date to send it back.

The accepted means of payment are credit / debit card or bank transfer.

CREDIT / DEBIT CARDS
The credit / debit cards accepted are:

VISA or MASTERCARD.
Payment will not be made until the corresponding authorization from the bank is obtained. If the bank denies payment, the order will be automatically canceled and the customer will be informed via email.

BANK TRANSFER
Payment by bank transfer must be made within 5 business days, after which time, if the receipt of payment has not been received, the order will be canceled and the customer will be informed via email.
In case of receiving the transfer receipt within the aforementioned period, the Client will receive the order confirmation within a maximum period of 48 hours. If not, please contact us by phone or email.

The prices indicated in each product are valid, except for typing errors in which case they will be corrected immediately after their detection.

Prices are in EUROS and include VAT.

In this section we will try to solve any questions that may arise.

Our contact details are:

Mail: olivier@gaztelur.com

We will be happy to be able to help you.

If you are interested in buying any of our products, you can do it all through our online store.
Choose the product / s that interest you, add them to your basket and continue browsing our website. When you have finished, click on your shopping cart (top right) and you will have a complete list with your order.
Fill in all your information because the address you enter will be where we will send your purchase. Mail is important, so we can send you the tracking number; Also, don't forget your mobile phone, so the carriers can notify you of when the delivery will be taking place.

Finally, you can make the payment using your credit or debit card (VISA or MASTERCARD) or bank transfer.

You will receive your order as soon as possible. During the purchase process you can contact us with any questions.
Please note that the colors in the photos may sometimes differ slightly from reality.

Do not worry. Contact us and we will correct it immediately.

If you have not paid yet, you can modify or cancel it from your shopping cart. If you have already made the purchase but want to change something, do not worry, contact us and we will help you personally.

Contact us through the “Contact Section”. We will be delighted to help you.

All our products are original, purchased over the years from all over the world. We are passionate about antiques, decoration and what the French call the "art de vivre". They have gone through various hands throughout their lives and this makes the presence of "footprints of time" inevitable. For us it is part of the history of the product and we believe they bring beauty and character in most cases.

Yes; We manage the shipment through trustworthy transport companies, with which we have been working for some time. We take care of packaging and protecting the product so that it arrives in perfect condition wherever you indicate. Carriers are advised that they carry unique and delicate pieces.

The answer is yes. We will present you with a budget to the country of destination. We will contact our trusted international transport companies so that it arrives in perfect condition and as soon as possible.
In case the shipment is to a destination outside the EU, customs costs are borne by the customer.

If you need a product that appears as "out of stock", contact us through the web. Maybe we have a similar product in our warehouse that has not been photographed yet and meets your expectations. We will be delighted to help you.

Get in touch with us and tell us about it. Maybe we have the product in Gaztelur or in the warehouse and we still haven't been able to photograph it. We will be delighted to help you.

Get in touch with us and tell us what it is about. Surely we can help you. We have extensive collections and are eager to provide our own small contribution to the decoration world.

In case of breakage, it must be communicated through our email olivier@gaztelur.com within 24 hours of delivery so that it can be covered by the transport insurance. You must attach a photograph of the broken product along with the original box or packaging. We will send our transport company to collect it. We will analyze the situation and give you an answer as soon as possible once we have received the merchandise in our warehouse.
24 hours after delivery, claims for breakage are not accepted.

Due to the heterogeneity of our products , we only have this option for small products.

If 10 business days have elapsed after notifying you of the shipment of the product, and you have no news of your order, please contact us by email olivier@gaztelur.com indicating that you have not yet received your order, although you have received the e-mail confirming its departure from our warehouses.

We will analyze what has happened and inform you as quickly as possible.

Contact us via email at: olivier@gaztelur.com. We will try to help you in any way we can.

Our Privacy Policy has been updated in accordance with the new European Data Protection legislation. This policy means a more transparent and simple way of communicating with you. If after reading all the information you have more questions, please contact us at olivier@gaztelur.com

Consuralia S.L., a company based in Madrid, Calle Tambre, 30, and owner of the website under the domain www.gaztelurbymartadelarica.com

This Privacy Policy is only applicable to the Gaztelur by Marta de la Rica website, including all pages and subpages thereof, declining Consuralia S.L. any responsibility related to the different privacy policies and personal data protection laws of external pages that can be accessed through hyperlinks that are not directly managed by Gaztelur by Marta de la Rica.

This policy has been created in compliance with the European legislation on data protection, in force since May 25, 2018.

The data that you have provided us. Personal data includes your email address, postal address, telephone number, username, personal preferences and purchasing habits, user-generated content and financial information, among others. It can also include numerical identifications such as the IP address of your computer or the MAC address of your telephone device, as well as the information obtained through cookies.

We use your data to carry out the order and delivery service and to send you push notifications about our order. In addition, your data is used to send you information and newsletters about products and services related to the brand, such as offers and promotions.

- Right to information: You have the right to receive transparent and easy to understand information about the way in which we use your personal data.

- Right of access by the data holder: You have the right to know if your data is being used or not. You can access your personal data by contacting us at: olivier@gaztelur.com

- Right of Rectification: You have the right to make us change your data when it is incorrect, incomplete or no longer valid. To request it, please contact us at: olivier@gaztelur.com

- Right to Erasure: Also known as the right to forget. In some cases, you have the right to have your personal data deleted, although we may have legal reasons to keep it.

- Right to object to direct marketing: You can unsubscribe from our direct marketing communications at any time. To do this, you can contact us at olivier@gaztelur.com

- Right to data portability: You have the right to receive the personal data you have provided to us in a structured format. After which you can request that this data be transferred if it is based on consent. To request the portability of your data you can contact us at: olivier@gaztelur.com

- Right to disable cookies: You have the right to disable cookies on the website at any time.

We use your data to carry out the order and delivery service and to send you push notifications about our order. In addition, your data is used to send you information and newsletters about products and services related to the brand, such as offers and promotions.